FAQ
Do you offer an initial consult?
Yes. We offer a free 10–15 minute phone consultation before scheduling your first appointment. This brief conversation gives you an opportunity to share what brings you to therapy, ask questions about our approach, and determine whether our practice feels like a good fit for your needs.
The consultation helps ensure you are matched with the clinician who can best support your goals and allows you to begin the process feeling informed and comfortable. If we determine that another provider or service may be a better fit, we are happy to offer recommendations whenever possible.
How do I schedule an appointment?
You can schedule an appointment by filling out the form on our contact page. You can also call the office directly and leave a message or send an email to info@burlingtoncounselingct.com.
What is your cancelation policy?
We ask for 24 hours notice if the need to cancel or reschedule session arrises. Late cancelations or no-shows may be subject to a fee.
Do you accept insurance?
We accept the following insurance carriers: Aetna, Anthem, CTCare, Medicaid, Optum, UnitedHealthcare, UMR. We encourage everyone to call the number on the back of their card if they are unaware of their mental health benefits. A quick conversation with a representative can bring clarity on what your plan covers and what sort of out of pocket costs you may be responsible for. For any private pay clients we do provide a Superbill for out-of-network reimbursement.
What populations do you serve?
We serve children, adolescents, adults, couples and families. We work with people from all different walks of life.
Who do you need consent from when you are working with minors?
Great question. When working with minors (anyone under the age of 18), we require verbal or written consent from any and all parents or legal guardians who hold any percentage of custody. This is CT state law and ensures all parties with legal decision-making rights are informed and in agreement before treatment begins. We always ask for copies of custody documents prior to the first appointment.
Can you provide Telehealth services to a client who lives in CT but works or goes to school in another state?
Therapists can only provide Telehealth services to clients who are physically located in a state where the therapist is licensed at the time of session. If your primary address is in CT but you work over the border in NY or MA or go to school in another state we are only permitted to see you while you are physically located in the state we are licensed in.
How long are sessions and how often will I be seen?
Sessions are typically 45-53 minutes in length. Sessions are often scheduled weekly, though frequency can be adjusted based on your needs and scheduling flexibility to bi-weekly or every 3-4 weeks. We typically recommend that people start with weekly sessions if possible, this helps build the therapeutic relationship and supports a jumpstart in treatment success.
Do you offer support in between sessions?
We do not offer any on-call or crisis management services. In your first session we will discuss how to find support if needed in between sessions which sometimes includes hotlines or the use of 911/211. If ever necessary to schedule an appointment sooner than your next scheduled date/time we are happy to try our best to accommodate this need whenever we can.
What should I expect in my first appointment?
Your first session is focused on gathering background information, discussing your goals for therapy and answering any questions you have about the process.
Is what I share in therapy confidential?
Yes. What you share with your therapist is confidential and protected under HIPAA, with a few legal exceptions (such as risk of harm to yourself or others, or suspected abuse of a child, elderly, or dependent adult). Your therapist will review these limits with you in more detail during your first session.
I've tried therapy before but had a bad experience... What if this doesn't work either?
That's more common than you might think, and it doesn't mean therapy can't work for you, it may just mean the fit wasn't right. We take the time to understand what didn't feel right in the past so we can do things differently. Your comfort and progress matters to us and we welcome open conversation; if something in our work together isn't landing the way you need it to please bring it up and we are happy to adjust our approach to fit what actually helps you.
Will my therapist judge me?
No. Our practice is built on a foundation of non-judgmental, client-centered care. Whatever you are going through, whatever thoughts, feelings, choices, or experiences you bring into the room, you deserve to be met with compassion and respect, not judgment. Many clients come in worried about how they will be perceived, and part of our job is creating a space where you can be fully honest without fear of criticism.
What if after a few sessions I realize it is not a great fit?
That's completely okay, and it's actually a normal part of the process. The therapeutic relationship is one of the most important factors in whether therapy is helpful, so fit matters. If after a few sessions you feel like it's not clicking, we encourage you to talk to your therapist about it, sometimes adjusting the approach solves it, and sometimes it doesn't. If it still doesn't feel right, we're happy to help connect you with another therapist on our team (if applicable) or provide a referral to someone who might be a better match. There's no pressure to stay if it's not working, and reaching out to discuss it is never seen as awkward or unwelcome, you will not hurt our feelings, our goal is to get you the most effective and appropriate care possible whether that's with us, or someone else.
How do I get started?
The best way to get started is to fill out the contact form on our "Get In Touch" page. Once you submit this form you can expect someone to reach out to you to schedule your first appointment within 24-48 hours.